What To Look For In A Good Emergency Plumber

plumbing maintenanceWhenever you have a blocked or leaking pipe, broken toilet, hot water system, or water backflow, you are completely perplexed and what you need at such a time is a person to rely on. You need someone who will chip in promptly and save you from your stress. At such a time, you make hundreds of calls to all your friends across Australia, hoping that one will turn up and save the day. Despite the fact that the people you call can provide efficient emotional help, only one person will come to your aid fast, and offer you with ‘practical help; An emergency plumber.

An emergency plumber is distinct from your regular plumber. This is a plumber who will knock at your door almost immediately whenever you report that you have a gas leak in your house at the middle of the night. For a fact, a good emergency plumber is one who understands and believes that a plumbing problem is as bad as a chronic disease, hence responding as fast as an ambulance should be a respected norm.

With the rise in the number of modern homes across Australia, plumbing problems have been on the rise in the recent years. This has prompted many people to start up emergency plumbing companies. All of them promise the unimaginable to their perspective clients, hence selecting the best has become more difficult than climbing a hill from the top. The fact remains that many of them are scammers, whose main goal is not to serve humanity, but rather fill their greedy pockets with chunks of money they charge clients whereas offering low-quality or no emergency plumbing services at all.

While choosing an emergency plumber, there are certain qualities that you should consider in order to ensure you choose an excellent one who will exceed your expectations.

Qualities Of A Great Emergency Plumber

Responsiveness and Promptness 24/7

This is undoubtedly the most important quality that you should look for in an emergency plumber. The word ‘emergency’ depicts and issue that need to be addressed as quickly as possible. Your plumbing problems can only be compared to a thief, they do not inform you when and how they will happen. If they happen at the weird hours of the night, or during a public holiday, you will need a plumber who will respond fast, and save you from unforeseen calamities that these problems pose.

Make sure you ask your friends and family members who have used emergency plumbing services in the past for recommendations. Alternatively, you can check reviews on the internet and go for the company that got the most positive reviews as far as responsiveness is concerned.


Many emergency plumbing companies exist in the modern Australian market. However, it beats logic when you call an emergency plumber based in Sydney to offer you with emergency services in Melbourne. What you need to know is that a great emergency plumber is local. Even if the plumber of your choice operates in the entire country, make sure that he/she has an open shop in your local area. This enhances the reliability of the company, since it can be able to respond fast to your problems and offer workable solutions in a timely fashion.

Skill and Experience

When looking for an excellent emergency plumber, do not shun away from the fact that some of them are quacks and have no slightest idea about the trade. Ask about the technicians who will work in your compound, and request to see copies of their certifications. Additionally, request for the company’s portfolio, and view the previous works it has successfully carried out. This will enable you determine how skilled the plumber is. That said, it is unwise to go for an emergency plumber who has just opened shop. Going for a plumber with at least 5 years hands-on experience in the business guarantees skill, quality workmanship, and utmost reliability.


Plumbing problems are unpredictable. You do not know whether it is your gas pipe that will bust, or it is your toilet that will break down. When looking for a good emergency plumber, do not go for one that will always say, “I can’t do that, it is so complicated.” An excellent one is more or less a ‘Jack of all trades’. They can offer multiple services without compromising on quality. Moreover, they have all the equipment and know-how to get all the jobs done quickly, affordably, and in a convenient manner.


Emergency plumbing has to adhere to certain elements in order to qualify as a profession. When you are out and about looking for an emergency plumbing company, make sure you determine the following;

  • That the plumber has employed staff who have formal training on the job and can provide proof of certification
  • That the emergency plumber has a well-outlined code of conduct that is followed to the letter by all employees, without which disciplinary measures are applied
  • That the emergency plumber is a member of at least one professional body that regulates the trade.
  • That the plumber can provide proof of diligent service to the society that surpass personal interest and,
  • That the plumber is accredited by an institution associated with the trade.

By doing this, you will have a peace of mind knowing that you have chosen the most professional emergency plumber which will actually provide you with quality workmanship, A-class products, and above all, exceed your desires and expectations.

Other important qualities that a good emergency plumber should have include;

  • Reputation
  • Reliability and trust
  • Affordability
  • Quality of customer service and,
  • Safety conscious and thoroughness

Services an Emergency Plumber Should Offer

The services a good emergency plumber should offer include, but not limited to;

Leak Detection and Repair

Sometimes, there are leaks in your Australian home that you cannot see. These leaks can be fatal and expensive if not attended to fast. A good emergency plumber is one who has invested heavily in equipment that can detect leaks in your premises, regardless of its size. The plumber should have all the tools and skill to be able to repair all types of leaks once they are detected.

Toilet Repair

Your toilet is an important element of your modern home. Due to the fact that it is one of the places that receive massive traffic every day, they are subject to an array of problems that need attention fast. A good emergency plumber be able to fix all your toilet problems a few minutes after you make a call. Whether your toilet has a problem with flushing, clogging, or overflows, an excellent emergency plumber should have a solution to it instantaneously.

Garbage Disposal Repair

If your garbage disposal leaks, makes strange noises, or jams when running, you need to get it fixed as soon as possible. If not repaired, it can be extremely messy and destructive, hence a good emergency plumber should step in at any time of the day and remove the objects jamming the garbage disposal, and make sure it is efficiently repaired in a timely manner to prevent future problems that can endanger your life and that of your loved ones.

Water Heater Services

You do not want to take a cold shower tomorrow morning simply because your hot water system has failed, right? You need a person who can assure you of a comfortable life as soon as now. A good emergency plumber should offer water heater repair and installation services whenever you need them.

Sewer Repair

This is one issue that can be gross to tackle. Sewer problems cannot only make your life unbearable, but they can also turn your ultra-modern home into a hotbed of disappointing filth. Foul smells, slow drainage, and unusual noises in your sewer system are warning signs that there is a problem with your sewer system, therefore, a good emergency plumber should be able to come and inspect your sewer, give you a free estimate, and work hard to fix the issue as soon as possible.

Backflow Prevention

When water decides to flow backwards to the main line, it can come into contact with a broad range of pollutants that can pose a hazard to the human health. This therefore qualifies as an emergency service that a good emergency plumber should offer. They should be able to install and repair high-end backflow prevention devices that guarantees you that future backflow problems are thrown behind your back for a long time.

Hydro Jetting

What would you do if you arrived at your premises and to your surprise, water supply has been cut short by a clogged pipe? Do you sit back and wait for tomorrow? An excellent emergency plumber can act as a great saviour at such a traumatizing moment by offering hydro jetting services. by using as high-powered water jet, your pipes can be cleaned and unclogged in less than 10 minutes hence giving you access to this basic commodity; water.

Does Your Emergency Plumber Need To Be Licensed and Insured?

In Australia, the law recognises plumbing as one of the most demanding profession, with the professional being required to work in various places including offices, homes, sewerage plants, shops, gas chambers among others. For this reason, an emergency plumber, just like any other plumber needs to secure registration of license in order to be allowed to work legally across the states.

Therefore, if you need an emergency plumber who will never let you down, make sure you get proof that he/she is fully licensed as required by the law. This is one of the best ways to eliminate scammers in your search.


If you want a good emergency plumber who will always be there for you, and one who will always provide you with peace of mind, make sure that they possess the following insurances;

Public Liability Insurance

In the course of doing a service, the plumber might cause damage to property or injury to a person. Will you be willing to take the blame? This is where a public liability insurance comes in. this ensures that you are fully compensated of damaged property that might occur during a particular job such as repair of a leaking pipe, and that you do not take responsibility if a person is injured by tripping, or acquiring injuries from an equipment that was installed by your emergency plumber.

General Property Cover

Imagine a scenario where a plumber comes to your home and in the course of offering emergency services, expensive tools are stolen or go down the drain. Would you pay for them? Ensure that your emergency plumber has a general property cover that ensures all equipment can be compensated in case of a loss.

Workers Compensation Cover

If a technician working in your compound is injured in the line of duty, you cannot afford to take responsibility. A good emergency plumber carries a workers compensation cover which ensures all workers are taken care of in an event one is injured or dies while working in your compound.

How Much Does a Good Emergency Plumber Charge?

Emergency plumbing fees vary. However, a good emergency plumber will charge you $50-$150 when you call for a service during normal working hours. This fee includes time spent on the job, equipment used, and their call out fee.

When you call for an emergency service outside the normal working hours, a good plumber might charge you $250-$300 as callout fees.
The price can however go up depending on the complexity of the job, the type of skill required, the price of products in your locality, and the time taken to complete the job.

Benefits Of A Good Emergency Plumber

  • Availability 24 hours a day, 7 days a week
  • Guarantees consistent supply of water in your premises
  • Fixes any type of plumbing problem promptly
  • Offers proper maintenance hence saving you a significant amount of money in future.

Hills Emergency Plumbing Pros

We service the entire Hills District of Sydney, NSW and beyond, as shown below:

Castle Hill | Ryde | Blacktown | Parramatta | Baulkham Hills | Merrylands | Kellyville | Guildford | Hornsby | Quakers Hill | Epping | Carlingford | Greystanes | Cherrybrook | Seven Hills | Wahroonga | Granville | St Ives | Turramurra |Wentworthville | West Pennant Hills | Toongabbie | Eastwood | Pymble | Glenwood | Westmead | Doonside | Marsfield | Winston Hills | Northmead | Beecroft | Kings Langley | Dundas | Beaumont Hills | North Rocks | Thornleigh | Stanhope Gardens | Dural | Pennant Hills | Bella Vista | Lalor Park | Pendle Hill | Rouse Hill | Marayong | Glenhaven | Rydalmere | Kenthurst | Oatlands | Telopea | Normanhurst | Waitara | Girraween | Westleigh | Parklea | Acacia Gardens | Kings Park | The Ponds | Galston | Cheltenham | Annangrove